CRM is crucial for an SMB

At Infront we have the experience and expertise to offer no-nonsense solutions that are in many cases the first experience an SMB has with a CRM system. We understand that a smaller organisationmay not have the time for extensive workshops and analysis phases. Infront helps you find real value within your organisation by supporting specific processes or departments in in a first phase. The CRM can then grow within your organisation as time and resources become available. In many cases starting small has the advantage of building up experience with CRM thus allowing you to better define future use within other areas of your business.


Optimize your operations

Microsoft Dynamics 365 can offer numerous benefits to small and medium-sized businesses (SMBs)

Dynamics 365 is highly scalable thanks to its flexible licensing, modular design, cloud-based infrastructure, integration with other Microsoft products, and support for third-party integrations. This allows businesses to start small and scale up as needed without having to switch to a completely different system, which can be costly and time-consuming. Overall, implementing a CRM system can be an effective way for SMBs to improve customer relationships, increase sales, streamline marketing, enhance collaboration, and optimize operations.


Improved customer relationships

A CRM system enables SMBs to manage customer interactions more effectively by providing a single, centralized location to store customer data, history, and preferences. This data can be used to personalize interactions, provide better customer service, and build stronger relationships.


Increased sales

CRM systems can help SMBs increase sales by providing tools to track leads, manage opportunities, and automate sales processes. This can help SMBs identify and pursue more lucrative sales opportunities and close deals faster.


Streamlined marketing

With a CRM system, SMBs can better target their marketing efforts by segmenting their customer base and tailoring marketing campaigns to specific groups. This can lead to more effective marketing and higher ROI.


Better collaboration

A CRM system can improve collaboration between sales, marketing, andcustomer service teams by providing a central platform to share information and communicate. This can lead to faster response times, better alignment, and more efficient workflows.


Enhanced data analysis

By providing insights into customer behaviour and preferences, a CRM system can help SMBs make data-driven decisions and optimize their operations. This can lead to increased efficiency, reduced costs, and better overall performance.

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