D365 Customer Service
Transform customer experiences
Microsoft Dynamics 365 Customer Service is a powerful business application that uses built-in intelligence to enable companies to provide faster and personalised support to their customers. It is a cloud-based solution that includes a suite of tools to support service agents, building lasting customer relationships.
The application focuses on automating customer service that streamlines case and knowledge management, enables personalised service with a 360° customer view and provides insight into service agent performance through dashboards and reports.
Dynamics 365 Customer Service
Optimise customer service with AI and automation that help agents find solutions faster.
Opportunities with Dynamics 365 Customer Service?
Case management
Service agents can efficiently manage customer cases using automated workflows, routing rules and SLA tracking. The application also provides insight into case trends, customer sentiment and agent performance.
Facilitate self-service
Customers will have access to a self-service portal that allows them to search for information, create cases and track their progress. This reduces the workload for service staff and enables customers to find relevant answers quickly.
Omnichannel
Communicate with customers through their preferred channel, including email, phone, chat, social media, ... . With a unified interface for managing all customer interactions, customers get consistent service.
Actionable insights
The use of AI and machine learning provides insights into customer behaviour, sentiment and intent. These insights enable companies to personalise their customer service and provide proactive support.
