D365 Customer Service

Transform customer experiences

Microsoft Dynamics 365 Customer Service is a powerful business application that uses built-in intelligence to enable companies to provide faster and personalised support to their customers. It is a cloud-based solution that includes a suite of tools to support service agents, building lasting customer relationships.

The application focuses on automating customer service that streamlines case and knowledge management, enables personalised service with a 360° customer view and provides insight into service agent performance through dashboards and reports.

Dynamics 365 Customer Service

Optimise customer service with AI and automation that help agents find solutions faster.

Dynamics 365 Customer Service _ Infront

Opportunities with Dynamics 365 Customer Service?


Case management

Service agents can efficiently manage customer cases using automated workflows, routing rules and SLA tracking. The application also provides insight into case trends, customer sentiment and agent performance.


Facilitate self-service

Customers will have access to a self-service portal that allows them to search for information, create cases and track their progress. This reduces the workload for service staff and enables customers to find relevant answers quickly.



Communicate with customers through their preferred channel, including email, phone, chat, social media, ... . With a unified interface for managing all customer interactions, customers get consistent service.


Actionable insights

The use of AI and machine learning provides insights into customer behaviour, sentiment and intent. These insights enable companies to personalise their customer service and provide proactive support.

I want to provide customer service with a spark.