Customer Success Plans
First-class assistance
Infront is committed to sustainable and proactive partnerships that extend beyond regular project deliveries and has developed various Customer Success Plans to this end. Each plan is managed by the Customer Success Team and offers a solid foundation of features, which are supplemented with additional services depending on the plan.
The Customer Success Plans reflect our vision of how we want to offer services to our customers. Each plan offers first-class support, encourages dialogue, and takes you along on the continuously evolving Microsoft journey.
The Customer Success Plans can also be supplemented with other Catalog Services.
| Customer Success Plan Services Toon Verberg | Base | Essential | Engage |
| Customer Success Consultancy | |
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| Portal Access | |
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| Customer Success Talks | |
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| License Processing | |
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| Product Updates | |
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| Microsoft Support Program ? | - |
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| Support PRIO | - |
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| RED Phone | - |
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| License Management | - |
- |
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| Solution Monitoring | - |
- |
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| Product Updates+ ? | - |
- |
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| Solution Audit | - |
- |
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| Customer Success Delivery ? | - |
- |
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| Additional Services Toon Verberg | Base | Essential | Engage |
| Training | ❍ | ❍ | ❍ |
| Solution Onboarding ? | - |
❍ | ❍ |
| Product Updates+ | - |
❍ | |
| Solution Audit | - |
❍ | |
| Customer Success Delivery | - |
❍ | |
| Dedicated Customer Success Consultant | - |
❍ | ❍ |
Curious about our Customer Success Plans?
Do you want to know more about Infront's approach? Have any questions about our services and solutions?
Fill out the contact form below and we'll get back to you as soon as possible.
Bring joy to you customer success.
Discover the full Customer Success story, how we developed it and put it into practice in our Customer Success Plans.