Customer Success Story
Customer Success starts with the first meeting. We learn to understand what you are looking for and look forward to proposing answers and solutions. We guide, advise, ask critical questions, offer alternatives, and develop a transparent proposal. During implementation, we build the Customer Success solutions. We start and/or accelerate digital transformation!
After project delivery, we no longer believe in a purely reactive approach; a high-quality answer to your questions is essential, but not sufficient. Customer Success is not achieved in a single day or by implementing a single solution. Needs and technology are constantly evolving.
The pursuit and maintenance of customer success is an continuous process.
Your Trusted Advisor
Infront wants to focus on sustainable and proactive collaborations that go beyond regular project deliveries and has developed various Customer Success Plans for this purpose. Each plan is managed by the Customer Success Team and offers a very solid basis of features, which, depending on the plan, is supplemented with additional services.
We are the Infront Customer Success team
- We are huge fans of Dynamics 365 Customer Engagement (CE), the Power Platform, and Microsoft 365
- We do what we love, which is helping customers succeed in their digital interactions
- We are not a regular support team; we are a multidisciplinary and dedicated team of consultants who focus on customer value and continuous improvement
- We find energy in taking on a wide variety of assignments. We take ownership and are proud of the solutions we deliver
- We solve your issues with a focus on transparent, regular, and no-nonsense communication
- We listen to your questions, but we also ask questions. We take our role as trusted advisors very seriously
- We know that needs are constantly evolving, and we are ready to support you by building and expanding future-proof solutions
- Your core business deserves your full attention. We proactively support and monitor Microsoft developments and your environment, take the necessary actions, and make the right recommendations
- We love short ski trips, but we invite you on a trip around the world. We commit ourselves as a (travel) partner and work together to build a long-term and stable relationship
Want to know how to bring joy to your success?
Want to know more about our plans? If you have any comments about our services or are curious about how we bring joy and simplicity to all digital interactions, be sure to give us a call.