D365 Contact Center
Smarter customer interactions with AI-driven service
Customer expectations are higher than ever. With Dynamics 365 Contact Center, you can easily respond to these expectations. Thanks to AI, automation, and omnichannel communication, you can offer faster, more personalized, and proactive service. All customer data and interactions are brought together in a single platform, keeping your employees better informed and helping customers faster. This transforms your contact center from a cost center into a driving force behind customer experience and growth.
Dynamics 365 Contact Center
Optimize customer contact with AI, reduce costs, and increase efficiency
Why choose Dynamics 365 Contact Center?
100% cloud-native
Work securely and flexibly, with access to all customer interactions and service data, wherever you are.
Omnichannel communication
Manage conversations via chat, email, phone, social media, and more, all from one central platform.
AI-powered
Use generative AI to predict customer intent, automatically route cases, and support agents with real-time insights.
Smart self-service
Provide customers with fast and efficient solutions via AI chatbots and Interactive Voice Response (IVR), with seamless transfer to a customer service agent.
I want to optimize my customer interactions
Get the most out of your contact center
The power of AI enables you to proactively respond to customer needs. By recognizing trends and analyzing customer behavior, you can prevent escalations and continuously improve your service processes. This makes your contact center a valuable link in your growth strategy.
Transform
Transform your contact center from a reactive help desk into a valuable link in your growth strategy. AI enables you to anticipate customer questions and manage processes more intelligently.
Personalize
Deliver customized service by leveraging customer data and interaction history. This makes every customer feel heard and understood.
Connect
Integrate all your communication channels and give your employees the tools they need to provide optimal customer service.
Accelerate
Intelligent automation means cases are resolved faster, with fewer errors and lower operational costs.
Scale smartly
Grow with your customers without compromising on quality. AI and automation ensure consistent service, even during peak periods.
From customer insight to proactive service
With Dynamics 365 Contact Center, you have a complete 360° view of your customers and up-to-date information, enabling you to respond to questions and problems faster and in a more personalized way. This not only increases customer satisfaction, but also boosts employee engagement. Every interaction is enriched with relevant context and smart insights, making your service not only faster but also more valuable.
In addition, Dynamics 365 Contact Center helps you optimize your operational processes. Thanks to smart routing, cases are automatically assigned to the right employee, while AI provides insights to continuously analyze and improve customer interactions. KPIs such as handling time and first-time resolution are measurably improved, leading to more efficient service and lower costs.
