D365 Copilot Agents
AI that automates customer workflows.
Copilot Agents bring artificial intelligence directly into your CRM processes. From sales and customer service to contact center and field service: AI supports your team and takes over repetitive tasks.
Less manual work. Faster customer interactions. Better results.
Out-of-the-box Agents
Artificial intelligence integrated directly into your customer engagement processes.
AI built into Dynamics 365
Dynamics 365 Customer Engagement combines generative AI with customer data and processes. Copilot Agents support employees at every stage of their work and automate tasks whenever possible. From lead to service case: AI works alongside you throughout the entire customer journey.
How Copilot Agents create value.
Smart support in every interaction
Automatic summaries of customer interactions, files, and conversations provide a complete overview without any manual work.
AI-driven actions and follow-up
Get suggestions for quotes, emails, and next steps tailored to your sales and service processes.
Real-time support for employees
Sales and service teams gain real-time insights and guidance during customer interactions, thanks to the deep integration of Copilot Agents into Dynamics 365, where they work with up-to-date customer data, cases, and leads.
Automation of routine tasks
AI agents independently handle repetitive tasks and standard questions, allowing teams to focus on valuable interactions.
I want to automate my customer processes.
From support to autonomy
Traditional CRM systems support employees. Copilot Agents go a step further: they actively perform tasks within your processes.
By combining generative AI with CRM data and workflows, they automate interactions, speed up decision-making, and improve the quality of customer interactions.
Greater efficiency. A better customer experience.
Copilot Agents ensure:
- faster follow-up on leads and cases
- less manual input and administration
- better and more consistent customer interactions
- higher productivity per employee
Result:
- shorter turnaround times
- lower operating costs
- higher customer satisfaction
Get the most out of AI in your CRM
The power of Copilot Agents lies beyond technology, it's how you deploy them within your processes.
Infront helps you:
- identify the right processes
- implement AI agents correctly
- maximize adoption and impact
Contact us and discover how Copilot Agents can transform your customer processes
