Adopter
Realize immediate value with existing Copilot Agents
In the Adopter phase, we focus on making the most of AI capabilities that are often already present within your organization but are not yet actively used.
Many companies already have Dynamics 365 Customer Engagement (CE) Enterprise licenses, which currently include Copilot features and even Copilot Agents. In practice, however, we’ve noticed that these capabilities are often not activated or are used only to a limited extent.
AI adoption in your day-to-day operations
During the Adopter phase, we ensure that these existing AI capabilities are effectively activated and aligned with your business processes. This goes beyond simply “turning on” features; we make sure that Copilot truly adds value to your teams’ day-to-day operations.
We focus on specific use cases within areas such as Sales, Customer Service, and Field Service, where Copilot Agents provide support for tasks like preparing for customer interactions, automating follow-ups, or enriching data.
In addition, we invest heavily in user adoption. Through targeted training and guidance, we ensure that your employees view AI not as an additional tool, but as an integrated assistant in their daily work.
Even after activation, we remain involved during the first few weeks to monitor usage and impact, make adjustments, and further optimize the solution where necessary.